Maintenance vs waiting until something fails
We are often contacted when something has already failed and it needs fixing (often immediately), or there has been a security breach. This approach is understandable; it appears to be the cheapest way to maintain your IT hardware and software .. but is it?
Sometimes fixing something when it has broken is a lot more expensive than proactively maintaining it. This is because the first failure has also caused a second or even tertiary failure and these events combined have made the device as a whole so unresponsive that finding and fixing the fault becomes a lot more difficult.
Server failures don’t always happen at convenient times either. It has been our experience that a fair share of server faults happen on payroll day, during production, or while you are frantically trying to finish an urgent quote.
Proactive maintenance support can reduce your IT costs and simplify running your business. Our scheduled onsite monthly maintenance plan helps to reduce the likelihood of failure and often has the additional benefit of our engineer improving or enhancing the hardware or software as they go; increasing its usability and your businesses productivity.
Proactive maintenance also ensures your antivirus and Microsoft updates are current and up to date. Ensuring updates and patches are kept up to date means fewer holes that can be exploited by virus and malware.
Our engineer evaluates the server’s most important metrics to help ensure reliable operation; these metrics include all of the most relevant system processes such as:
- Microsoft updates
- Server and windows log files
- UPS configuration
- Microsoft exchange utilisation
- Disc utilisation
- Server processor and RAM utilisation
- Server backup
- Report completed and provided to customer
Often neglected it is assumed that the backup is saving the information that you want. Only regular testing and restoration can help you be sure that it has actually worked and that it’s going to be there when you need it.
If you can see the benefit for your business in potentially reducing IT outages and increasing usability and performance then contact us and we will schedule a regular onsite engineering visit to maintain your server.